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Heightened fulfillment requirements transform expectations as two-thirds of shoppers prefer next– or same-day delivery
November 16, 2017
By: Anthony Locicero
Copy editor, New York Post
Zebra Technologies Corporation revealed the results of its 2017 Global Shopper Study, the 10th annual survey analyzing shopper satisfaction and retail technology trends. The body of research revealed that while 44 percent of surveyed shoppers are still not satisfied with staff availability and customer service, overall shopper satisfaction has significantly improved since the study’s inception a decade ago. While four in 10 shoppers surveyed in Zebra’s tenth annual retail survey cited bei...
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